Virtual Assistant
UC's virtual assistant can help you quickly get answers to questions about financial aid, billing, registration, records, and more. It's securely integrated with UC's student information system, Catalyst, which means you can get personalized information in seconds.
What to ask the virtual assistant
The virtual assistant is powered by AI and integrated with Catalyst to provide the most personalized answers, no matter your question. Depending on where you are in your Bearcat journey, some questions may be more relevant than others. Below are examples of questions to ask.
New students
Where do I check my financial aid status?
How do I accept my financial aid?
What documents or tasks am I missing?
How do I view my bill and remaining balance?
How do I register for classes or resolve a hold?
Current students
Why has my financial aid not applied to my bill?
When will I receive my financial aid refund?
How do I add, drop, withdraw from, or swap a class?
Why do I have a hold, and what should I do?
How do I order a transcript or enrollment verification?
Parents & families
How can my student give me access to their account?
How do I view or pay my student's bill?
How much does my student owe after financial aid?
What payment plans are available?
Why can't UC discuss my student's account with me?
Here are some tips and tricks to enhance your experience using the virtual assistant:
- Use a question format and ask one question at a time.
- Keep it simple. The virtual assistant uses keywords to find your answer. For example, ask "How do I apply for financial aid?" or "When can I register for classes?"
- Take advantage of links and suggestions. If the virtual assistant can't answer your specific question, it'll provide helpful resources or contact information.
- Use Suggestions to see suggested questions related to your question. These suggestions may phrase your question in a way the virtual assistant can better understand.
- To log out (if applicable), select the broom icon, click "Clear Conversation," click the X in the top-right corner, then select "Close Conversation."
How to get started
To use the virtual assistant, click the red conversation icon in the bottom-right corner of your screen.